Going to see a doctor/psychologist for the very first time? Checking his/her online reviews should be the first thing on your list.

The same counts when going to a new clinic for the very first time.

In the times of COVID-19 pandemics, we have witnessed a huge increase of inquiries of this kind.


Why are patient reviews so essential?

  • You will be able to see what others say about the doctor, his professional skills, and his attitude
  • Bad reviews have a toxic effect on doctor’s reputations and should be addressed ASAP
  • The number of reviews is a strong indicator of practitioner’s popularity
  • Analysis of reviews with poor scores can help pinpoint product improvements
  • Patient reviews can be analyzed not only for own business but also for competitors


Who should use this type of analysis?

This analysis can be performed either by the:

  • Review aggregator sites – JustLikeAPI acts as a data source for many such sites
  • Digital agencies - providing services for their clients in the medical industry
  • Certification agencies – in order to check practitioner’s / clinic reputation


What websites can be used for review collection?

Practically, any website / social network where practitioner’s details are shown and can be reviewed. However, in most cases, we do it on highly specialized medical sites

  • Healthgrades
  • WedMD
  • Facebook
  • Google
  • Etc etc


What fields can be collected for review analysis?

Any piece of data shown in the browser can be captured, but typically these are

  • Practitioner’s name
  • Qualifications / certifications
  • Years in business
  • Total number of reviews
  • Average review score
  • Review author-name
  • Review date
  • Individual review score
  • Review title
  • Review body
  • Physical address
  • Phone
  • Email, if shown